Customer Experience [Marketing] Internship

Full-time for Summer 2024 and paid.

The Customer Experience team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our pet parents, backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments: Marketing, Creative, Communications, and the Loyalty/CRM team. Everyone brings their own point of view to create a unique experience for our pet parents and the pets they love.

  • Work alongside a team who helps envision, develop, and align the organization around enterprise and audience/category-specific integrated marketing plans that ensure incremental sales, share, and new customer growth
  • Assist in developing and implementing initiatives and campaigns to improve the customer experience, differentiating the brand under the Anything For Pets brand platform
  • Opportunity to create relevant stories for pet parents, that deliver solutions for the unique needs of their pets where and when they are receptive to great content
  • Address any operational pain points and maintain active communication among teams
  • Identify key trends, cause & effect, and forward-looking implications from customer, market, and category specific data
  • Assist in the development of corporate reputation platforms supporting work in Belonging, sustainability, employer brand, & civic engagement
  • Leave your “paw” print with a project designed to help you make a true impact within your team and on the business
  • Present your recommendations and original ideas to PetSmart leaders and peers at the end of the summer
  • Develop and grow your soft skills with the support of a dedicated manager and mentor


  • A passion for pets
  • Pursuing an undergraduate degree in Business, Marketing, Retailing and Consumer Sciences, Art Design, Digital Design and/or related field
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
  • Specific internships may require proficiency in programming languages: SAS, Python, R, and/or SQL
  • Graduating Fall 2024 or Spring 2025
  • Desire to learn, grow and engage with peers and leaders - ask for what you need
  • Ability to pivot alongside ever-changing business climate
  • Demonstrate professional verbal and written communication
  • Ability to display learning agility, reflective listening, critical thinking and analytical skills
  • Willingness to relocate to Phoenix, Arizona for the summer and potential future FT role

This internship will be completed in-person in Phoenix, Arizona. Visit the PetSmart website to learn more, and apply.